About the Role
QiO Technologies is looking for an ambitious, customer facing, Director of Engineering Services Delivery who will be responsible developing and validating innovative engineering solutions and directing senior development engineers to achieve outstanding customer success. The role requires previous experience in the IoT, Industrial and software sector as well as knowledge across one or multiple vertical industries such as Manufacturing, Aerospace, Steel, Glass, Oil & Gas.
- Overall responsibility and accountability for QiO customer service delivery.
- Ensure the management of service delivery processes, across key functional areas:
1. Pre-Sales Accelerator
3. Common Services
4. Project management
5. Data science
- Manage a team: performance management and interpersonal communication duties.
- Collaborate with senior staff to meet deliverables timeframe.
- Provide regular progress, roadblock, and opportunity reports to senior management.
- Ensure customer issues, communications, workshops are planned and managed.
- Work with delivery partners and partner ecosystem.
Minimum: BSc/BEng in Engineering or Computer Science.
Preferred: An advanced degree in Engineering and knowledge of mechanical and / or electrical control systems preferred.
10+years’ experience in leading customer-facing engineering teams.
Ability to manage influence through persuasion, negotiation, and consensus building.
Analytical and process-oriented mind-set.
Demonstrates desire for continuous learning and improvement.
Strong leadership skills with the ability to lead Agile Scrum teams.
Customer facing skills.
Strong analytical problem-solving skills.
Excellent problem-solving skills.
Determination and motivation to succeed.
Enthusiastic, with a positive ‘can-do’ attitude.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working both independently and, in a team, -oriented, collaborative environment.
Flexible and adaptable within regards to learning and understanding new technologies.
Enthusiastic and creative leader with the ability to inspire others
About the Company
QiO Technologies is a Gartner Magic Quadrant Industrial IoT AI Analytics company delivering Industry 4.0 software solutions for the industrial sector – specifically Manufacturing, Utilities and Healthcare.
QiO deliver augmented AI applications to accelerate digital transformation, revenue growth and sustainability for the global industrial sector. Invested over 100+ person years in building world leading AI driven, Industrial IoT suite of augmented analytics applications. A strong founder and management team with deep experience and expertise in IoT, Industrial and software sectors. Operations across Europe, USA, and India.
QiO Foresight suite of products delivers augmented analytics support to the engineers/operators, as also actionable insights, and recommendations to senior management, making measurable difference to operational and financial performance.